9. What is your cancellation policy for hotel reservations?
1. For confirmed bookings made more than 10 days in advance of arrival, a minimum cancellation fee of US$15 will apply. If you incur a cancellation fee of one or more nights due to late cancellation, this US$15 fee will NOT be charged.
2. For Last Minute Bookings, defined as bookings received LESS THAN 10 DAYS before arrival, any cancellations requested are subject to a 1 (one) night cancellation fee, UNLESS OTHERWISE SPECIFIED, in the confirmation e-mail.
For Last Minute Bookings, the cancellation fee will apply EVEN IF the confirmation of availability has not yet been sent to you via e-mail. The additional US$15 cancellation fee will not be charged in this case.
3. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of 1 (one) night per room, UNLESS OTHERWISE SPECIFIED in the confirmation e-mail. We must be notified of all cancellations within our normal office hours (GMT+7).
4. Any changes to your reservation must be made through our Customer Service agents and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Service agents.
5. It should be noted that shortening your stay during high seasons, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation e-mail, may result in a penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.
6. Refunds, after any applicable penalty charges, will normally be refunded within 10 days of submission

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